How to build a better, safer, more welcoming hospital
- Written by Leonard L. Berry, University Distinguished Professor of Marketing, Mays Business School; Senior Fellow, Institute for Healthcare Improvement, Texas A&M University
A healing garden at Mayo Clinic in Eau Claire, Wisconsin.Mayo Clinic Health System, CC BY-SAWe spend much of our time in buildings, and they can have a profound effect on our well-being, for better or for worse. As long ago as 1943, Winston Churchill told Britain’s House of Commons that “we shape our buildings, and afterwards our...
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