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How 18F transformed government technology − and why its elimination matters

  • Written by Kayla Schwoerer, Assistant Professor of Public Administration & Policy, University at Albany, State University of New York
How 18F transformed government technology − and why its elimination matters18F was a group of technology hotshots within the GSA.Saul Loeb/AFP via Getty Images

Healthcare.gov, the government health insurance marketplace website, launched in October 2013 only to buckle under the weight of just 2,000 simultaneous users. As millions of Americans stared at error messages and frozen screens, a political crisis unfolded, but so...

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