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Why is this line so long?

  • Written by Joost Vles, Adjunct Instructor of Management, University at Buffalo, The State University of New York
Why is this line so long?A long line might actually be the quickest line.AP Photo/Michael Dwyer

Warning: After reading this article, you will never again stand in a line without thinking about how to make your wait time shorter. And as an expert in operations management, I’m here to spread the word that sometimes a longer line may actually be a good thing.

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