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The government's $44 million vaccine rollout website was a predictable mess – here’s how to fix the broken process behind it

  • Written by Tinglong Dai, Associate Professor of Operations Management & Business Analytics, Johns Hopkins Carey Business School, Johns Hopkins University School of Nursing
The government's $44 million vaccine rollout website was a predictable mess – here’s how to fix the broken process behind itA health system in Virginia stopped using the federal website after only a few days, complaining that it was slow and crashed.Michael S. Williamson/The Washington Post via Getty Images

The COVID-19 vaccine rollout has been a nightmare for many Americans as they struggle through multi-step registration and appointment systems.

The federal government...

Read more: The government's $44 million vaccine rollout website was a predictable mess – here’s how to fix...

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