Many painful returns: Coping with crummy gifts
- Written by Deborah Y. Cohn, Associate Professor of Marketing, New York Institute of Technology

What happens to the gifts you get? I’m not talking about the ones that you really adore. I mean the rest of them – the ones you can’t or don’t want to use, or even hate.
The problem doesn’t end when you’ve awkwardly thanked someone and thrown away the...