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Demise of Walmart 'greeters' reveals shortcomings in the Americans with Disabilities Act

  • Written by Stacy Hickox, Assistant Professor, Michigan State University
Demise of Walmart 'greeters' reveals shortcomings in the Americans with Disabilities ActPutting up signs is easy. Providing workplace accommodations is harder. Supannee_Hickman/Shutterstock.com

Walmart’s decision to eliminate the “greeter” position in all its stores is a case study of why the Americans with Disabilities Act is falling short of its original vision.

Back in 2015, the retailer began experimenting with a...

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